Frequently asked questions

I am looking to have a special menu created for my event. Is that available?

Custom menus are available upon request. Complete our Request A Quote form for an estimated cost for your custom menu. 

How often do you change your menu prices?

Our menu prices are always subject to fluctuate depending on the season. 

What is the Service Charge?

The service charge is an 18% fee that serves to cover administration and coordination costs associated with the event. No portion of this fee goes to the wait staff in the form of a gratuity.

Is gratuity included?

CharMel’s Cuisine does not include any gratuities for servers in the pricing of events. Gratuities are always appreciated and should be handled on an individual basis at the discretion of the customer.

How far will you travel?

CharMel’s Cuisine will travel up to an hour and a half from the city of Memphis, TN. Additional delivery fees will apply.

Is a deposit required?

A non-refundable 25% deposit (minimum $250) is due at the time of booking for all events.

When is my final balance due?

Final balance is due at least 7 days before event.

What is your cancellation policy?

All cancellations must be received in writing. If the client requests cancellation 30 days or less before the event, 50% of the contract total will be owed to Caterer and due within 3 days of cancellation notice. If cancellation is requested 14 days or less before the event, the Caterer shall be entitled to 100% of the contract total as a provision for liquidated damages.